Privacy Policy

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from).

We’ll also tell you about your privacy rights and how data protection law protects you.

WHO WE ARE AND IMPORTANT INFORMATION
THE PERSONAL DATA WE COLLECT ABOUT YOU
HOW WE COLLECT YOUR PERSONAL DATA
HOW WE USE YOUR PERSONAL DATA
WHO WE SHARE YOUR PERSONAL DATA WITH
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
QUERIES, REQUESTS OR CONCERNS

1. WHO WE ARE AND IMPORTANT INFORMATION

What is the purpose of this privacy notice?

This privacy notice describes how we collect and process your personal data through your use of this website, including any data you may provide through this website when you open an account with us as a buyer or a seller, fill in a form on our website, or register for one of our auctions.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Catherine Southon Auctioneers & Valuers Limited (UK company registration number 08020183) is the controller and responsible for your personal data (referred to as “Catherine Southon Auctioneers & Valuers”, "we", "us" or "our" in this privacy notice). Our contact details are:

Address: 1 Bromley Lane, Chislehurst, Kent BR7 6LH

Telephone: +44 (0)20 8468 1010

Email: info@catherinesouthon.co.uk

Catherine Southon Auctioneers & Valuers Ltd is the controller and responsible for this website.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, marital status, title, date of birth, gender
Contact Data includes address, email address, telephone number
Transaction Data includes payments to and from you and details of items purchased at our auctions
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
Technical Data includes IP address, browser type

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We do operate CCTV cameras at our salerooms for security purposes and these cameras may record your physical appearance and your conduct at our salerooms.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

When you open an account with us as a buyer or seller
When you fill in a form on our website
When you register for one of our auctions
When you subscribe for email alerts

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Purposes for which we will use your personal data

We have set out below a description of all the ways we plan to use your personal data, as permitted by applicable law.

To provide you with the requested services. For example, bidding, selling, valuation, storage, shipping and expert advice.
To manage and assure the integrity of our auctions.
To register you as a client, verify your identity, to enter into and fulfil contracts with you, to fulfil your orders and purchases, facilitate sales or consignments, provide the catalogues and information you request, to manage your account, enquiries and requests and your relationship with us.
To identify products, services, and offers you may be interested in based on your transactions and interactions with us, including but not limited to consignments, bidding history, payment history and events attended.
To send you information about upcoming auctions, events, types of property and content that you may be interested in.
To monitor the performance of our websites, apps and digital properties and improve your user experience.
To satisfy legal and regulatory obligations and compliance requirements.
To keep you, our staff and property on our premises secure.
To develop and improve our products and services, to monitor the use of our services, train our staff and improve your client or your user experience.
For other purposes that we tell you about specifically when you register or provide data about yourself to us.

CCTV

Our CCTV is used to record and monitor images of what takes place at our salerooms, in real time. At our discretion, we may disclose personal data but only in response to valid requests from the police and other statutory law enforcement agencies. We may also disclose personal data to third parties, if required to by law; but we do not otherwise share any CCTV recordings or images.

We always operate our CCTV systems in compliance with the CCTV Code of Practice.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us using the contact details above.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us and used by us under another legitimate basis.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with third parties where required by law, where it is necessary to administer our relationship with you or where we have another legitimate interest in doing so. We will never sell or pass on your personal data to third parties for marketing purposes.

We may have to share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

As part of the service we offer to you, the information which you provide to us may be transferred outside the UK.

This may happen if any of our servers are from time to time located in a country outside the UK. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the UK.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your. personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process
your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact us.

No fee required with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive.

Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your
request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you
updated.

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

11. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.